Standard Stocked Products
Client decision required: return window, product condition, packaging requirements, collection or return shipping costs and refund timeline.
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Customer Care
Customer Care
Returns
Do not publish a generic furniture return promise until the client approves the policy. Standard décor, custom pieces, made-to-measure curtains and installed products may need different rules.
Custom / Bespoke Items
Client decision required: whether custom-made, altered or personalised goods are final sale and what happens when an item is defective.
Damaged or Incorrect Items
Client decision required: reporting period, evidence required, replacement process and collection arrangements.
For the prototype journey, return-related links lead here so there are no dead ends.
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